Return and Refund Policy

Last Updated:

1. Service-Based Business

Scryxellvorlumen provides event decoration and photo zone services. As a service-based business, our return and refund policy differs from product-based businesses.

2. Booking Cancellations

2.1 Cancellation by Client

If you need to cancel your booking:

• More than 30 days before event: Full refund minus a 10% administration fee
• 15-30 days before event: 50% refund of total booking fee
• Less than 15 days before event: No refund, but deposit may be transferable to a future date (subject to availability)

2.2 Cancellation by Scryxellvorlumen

In the unlikely event that we need to cancel your booking due to circumstances beyond our control, you will receive a full refund or the option to reschedule at no additional cost.

3. Refund Process

To request a refund:

• Contact us via email at party@scryxellvorlumen.world or phone at +44 7828 236066
• Provide your booking reference number and reason for cancellation
• Refunds will be processed within 14 business days
• Refunds will be issued to the original payment method

4. Service Modifications

If you wish to modify your booking:

• Contact us at least 14 days before your event
• Modifications are subject to availability
• Additional charges may apply for upgrades
• Downgrades may be subject to our cancellation policy

5. Quality and Satisfaction

We are committed to providing high-quality services. If you are not satisfied with our service:

• Contact us within 48 hours of your event
• We will investigate your concerns promptly
• Depending on the circumstances, we may offer a partial refund, credit, or other resolution

6. Force Majeure

In cases of force majeure (natural disasters, government restrictions, pandemics, etc.), we will work with you to reschedule your event. Refunds will be considered on a case-by-case basis.

7. Consumer Rights (UK Law)

Under UK consumer protection laws, you have the right to:

• Cancel a service booking within 14 days of making the booking (if the service has not yet commenced)
• Receive services that match the description provided
• Receive services performed with reasonable care and skill

These rights are in addition to the terms outlined in this policy.

8. Disputes

If you have a dispute regarding a refund or cancellation:

• Contact us first to discuss the matter
• We aim to resolve all disputes amicably
• If unresolved, you may contact the Citizens Advice consumer service or seek alternative dispute resolution

9. Contact Information

For refund requests or questions about this policy, please contact:

Scryxellvorlumen
113 Canterbury Rd, Hawkinge
Folkestone CT18 7BS, United Kingdom
Phone: +44 7828 236066
Email: party@scryxellvorlumen.world

10. Changes to This Policy

We reserve the right to update this Return and Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date.